How do I place an order on WebMall.pk?
1- Before you can start shopping, make sure you have registered an account on WebMall.pk.
2- Browse through our categories & sub-categories or use the search bar to find products.


How do I remove an item from my shopping cart?
To remove an item from your shopping cart, please follow these steps:

Step 1 – Go to your “Cart”.
Step 2 - Select the item you want to "Delete".
Step 3 – Click on “X” Icon.


I haven't received the invoice for my order.
You are requested to check your Inbox/ Spam/ Junk tabs on your email address, still if you didn't receive your invoice, feel free to contact us via Live Chat.
“A hard copy of the invoice should always be sent along with your order.”

What is your returns policy?
Define Instruments will accept product returns for credit or exchange up to 3 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition - complete with original documents and packaging.

Please see our “Returns Policy “for full details.